Ville de Sainte-Agathe-des-Monts

Complaint management policy

In an attempt to improve its Customer Service, the town of Sainte-Agathe-des-Monts' municipal council has approved a new policy regarding the complaints it receives.

The object of this policy is to ensure the best follow-up, in the best possible delay, of the complaints regarding the different services the town offers. This is an important aspect in the relationship with residents and correspondence must be treated in a timely manner to guarantee a solution is found, with the help of the policies and existing regulations, to best answer each and everyone's needs.

For this task, Mr. Benoit Fugère, g.d.d. and clerk, was named as the responsible party to manage all complaints, in order to ensure the proper procedure according to this policy. Therefore, he will be transferred all written complaints and he will make certain communication between all services involved and the plaintiff is made possible to analyse whether or not municipal procedures have been respected and if they have not, to take necessary measures to rectify the situation.

* Please note that in order for a complaint to be treated seriously, it must be written by and signed by the complainant.

Judicial procedures

• Complaints received regarding tickets or judicial matters cannot be processed as the judicial process cannot be interrupted.
  
• Citizens must vindicate their rights with the judge.

Of course, all currant information or requests will be handled by the appropriate services.

In short, citizens wishing to make a complaint to the Town of Sainte-Agathe-des-Monts must do so in writing, either in a letter, or by filling out the appropriate form, indentify him or herself and duly sign the document.

Please forward all complaints to the following address :

Ville de Sainte-Agathe-des-Monts
Service du greffe
50, rue St-Joseph
Sainte-Agathe-des-Monts Qc
J8C 1M9

Fax : 819-326-5784

Par Benoit Fugère, d.g.a. et greffier.

Complaint form